Where is my order?

You will find the estimated delivery date in your order confirmation email.

Please keep in mind that this date is only an approximate estimate. So your order may arrive a little earlier, on the exact day, or a little later than your estimated delivery date. Check your tracking link to see the delivery progress of your order. You have already waited for your expected delivery date? Please wait a few extra days (especially at times when there is a high volume of packages) before contacting us. Our delivery people always do their best to make sure you receive your order as soon as possible.

Make sure you keep an eye on your tracking link so you don't miss any updates.

If your order does not arrive, please notify us within 30 days from the date your package should have arrived. We will do our best to help you. If an item in your order is not delivered, please notify us within 30 days of the delivery date.

The delivery times to other European countries as well as to non-EU countries may vary due to current situations and the delivery conditions to the respective country. We can therefore not guarantee a specific date or make universal statements, as individual orders may be longer on the road.