Personalised items - return policy and changes

If you have ordered a personalised item from us, it cannot be exchanged. Any item that has been made especially for you and has personalised features cannot be returned.

As these items have been created for your individual requirements, we cannot accept returns unless the items have defects or manufacturing faults.

In the event of defects or manufacturing faults, please contact our customer service immediately at info@kinetixx.de and describe the problem with your personalised glove so that we can find a solution together as quickly as possible. Once a personalised order has been placed, it is no longer possible to make changes. Therefore, make sure that you check all details carefully when placing your order, paying attention to the correct spelling, capitalisation and size of the gloves.

The positioning of the personalisation print may vary depending on the item and may differ from the preview image.