I received the wrong item

If you receive an item that you did not order, please return it to us. We will arrange a refund for you once the item reaches our warehouse.

How can you return the incorrect item to us?

To initiate your return, follow the same procedure as for a return, see "How do I return my order or any part of it?" for detailed instructions. Be sure to get a return receipt and keep it safe, as it will serve as proof of your return.

Return methods

In our returns portal you can see which return methods are available to you. If you choose a different return method, you will be responsible for the cost of the return.

All returned items are inspected upon arrival at our warehouse. If an item arrives in previously worn or damaged condition, or is otherwise in unacceptable condition, your return may be refused and we may have to ship the returned item back to you at your expense.